User Engagement

Excuse me, is there a problem?

How To Earn Customers For Life

Validation vs. Discovery Interviews

The Discovery Sandwich

Data mining to learn about target markets and customer behaviours.

Ethnographic Research for Startups: How to Truly Understand Your Customer

First 1000 community members

How to write a great startup survey

What Type of Startup Experiment Should I Run, When?

Customer Discovery Interviews

Design Thinking Innovation

Entrepreneurship Journey Map

Community Building Library

Mission Model Canvas

Steve Blank's Library

Problem/Solution Interviews

Facilitating user testing

Empathy mapping

Empathy-Based Prototyping

Closed vs Open Questions

Engagement ladder

The Pitch (Good example)

JTBD example interview w tutorial

Use stuff when designing

User interviews 101

Solution interview example and guide

Intentional silence in interviews

Stay close to early adopters

Diffusion of Innovation Theory

YC Startup School Library

Rob Fitzpatrick's Startup Library

How to find personas

How to run a User Interview

10 Lessons For Entrepreneurs on Building Trust

How to conduct user experience (UX) interviews

How to Talk to Users

How Pitching Investors is Different Than Pitching Customers